About Telecom West Inc.
Who are we?
Telecom West is an authorized TELUS Mobility dealer located in Edson, Alberta. We pride ourselves in offering the best in customer service, understanding of products/services, and ongoing client support. Having serviced the Edson area for the past 25 years, Telecom West has built and continues to build lifelong customer relationships, with the belief that integrity, commitment, and teamwork are the cornerstones of a successful business.
Global Solutions, Hometown Service
Telecom West started in 1993, as a small telecommunications company founded by original owner Linda Johnston and her family. The idea behind starting Telecom West stemmed from Johnston’s belief in a business that would allow them to provide hometown service whilst offering global solutions. Simply put, Telecom West was founded on the principle that quality hometown service & local values don’t need to be sacrificed in order to provide modern global solutions. Since then Telecom West has become a proud staple of the Edson community. In 2015, Telecom West was presented with the Edson Chamber & Commerce Small Business of the Year Award. The Telecom West team has grown to include six full time staff members, and our business has expanded to serve much of the Edson, Hinton, Whitecourt and Yellowhead County area.
What products/services do we offer?
At Telecom West, we offer a wide range of quality products to fit your needs; these include smartphone accessories, such as cases (LifeProof, Otterbox, UAG) screen protectors, charging cables, wireless chargers, and portable powerbanks. We also have a selection of Bluetooth headsets, cellular/home boosters, dash mounts, and TELUS Boost Wi-Fi.
At Telecom West, we offer quality services and customer solutions. As a general overview, these services include: rate plan analysis, product training/support, content transfers, and extended warranty. As a Telus authorized dealer, we also offer Telus Home Services including Optik TV, Pik TV, Internet, Rural Internet & Smart Home Security. Save yourself from having to wait on hold and call/stop in to see us instead! We can check your address and let you know what services are available for you, schedule an installation time, and find you a deal that works!
What sets us apart? The Telecom West Team Advantage-
When it comes to assisting you, we believe in providing personalized service, face to face communication, and continual support. Our mission is to ensure we get you the best deal possible, while considering what will work best for YOU- and your individual/family/business needs. At Telecom West, we are passionate about our customers and our products; from the moment you walk through our doors you’ll understand exactly what we mean by this. Our knowledgeable team is well trained and eager to assist you, from start to finish, they’ll ensure you feel welcome and leave our store with a positive overall experience. We don’t just sell phones- we offer complete customer solutions.
Looking Ahead- What is our goal for the Future?
As society develops, and our needs as consumers evolve, we are constantly striving to meet the demands of an increasingly globalized society. In order to do this, we aim to seek out new and innovative products, and revolutionized ways of providing the quality services our customers have come to know and love. Our goal for the future is to embrace change, and seek out new customer relationships. We’re focused on building long lasting relationships with our customers, dedicated to our craft & product knowledge, and continue to learn & grow as the years go by. Though the future is never known- one thing is for certain- Telecom West will always be dedicated to providing the same hometown service & global solutions it has since day one.
For up to date information on Telecom West happenings (including holiday hours & sales) follow our Facebook page @telecomwestinc